Every second counts in an emergency. When someone calls the medical emergency line 113 in Norway, the operator’s response can mean the difference between life and death. Yet despite this critical role, emergency call centre operators had no standardised, quality-assured training until now.
The challenge
Norway’s emergency medical dispatch centres (AMK) handle over one million calls annually. AMK operators must assess severity, coordinate the right response, and sometimes guide callers through life-saving first aid, all within minutes. Training varied between centres, leaving room for critical gaps.
Operators have to assess severity, coordinate response, and talk a parent through CPR, all in the same call. We were training pilots in simulators. Why not the people answering 113?
Sklls co-founder, 2020
The solution
In 2020, Sklls AS partnered with RAKOS (the Regional Emergency Medical Competence Centre in Western Norway) and other stakeholders to develop the AMK Simulator, an AI-powered training platform modelled after flight simulators for pilots.
The simulator calls operators with realistic emergency scenarios: cardiac arrests, domestic violence, accidents. AI-generated callers respond emotionally like real people in crisis. Operators answer the same way they would on the job, by voice, and get scored against protocol the moment the call ends.
From concept to impact
What started as a prototype has become Norway’s standard. Today, nearly 70% of Norwegian AMK centres use the simulator. The technology integrates directly with actual emergency systems, allowing operators to practice on the same platforms they use live.
The impact extends beyond emergency response. In Gjesdal municipality, refugees now use the simulator to practice Norwegian conversation skills, from small talk to job interviews. The AI adapts to individual learning levels, building confidence for integration and employment.
Going global
International demand has been remarkable. 40% of Sklls’ customers now operate outside Norway, including the UK, Denmark, Sweden, Austria, and the USA. The platform is strengthening emergency preparedness worldwide while establishing Norway as a leader in AI-driven simulation training.
